TransUnion's consumer-facing identity protection product, acquired in 2021. Decent feature coverage including ChildWatch for kids. Mobile apps suffer from notable bug reports, especially the Android app at 2.6 stars.
IdentityForce was founded in 1978 as a consumer protection company, eventually evolving into a dedicated identity theft protection service. TransUnion acquired the company in 2021, integrating it as TransUnion's consumer-facing identity protection product. Like Experian IdentityWorks and ID Watchdog, this means IdentityForce sits inside one of the three major US credit bureaus, with the credit-data depth and brand-recognition tradeoffs that implies.
The product offers reasonable feature coverage: dark web monitoring, SSN tracing, smart SSN tracker, credit monitoring (TransUnion-only on standard, 3-bureau on UltraSecure+Credit), $1M ID theft insurance, ChildWatch for minor monitoring, and 24/7 restoration support. The challenge is execution: the iOS app rates 3.0 with substantial bug reports, and the Android app sits at 2.6 from 354 reviews. The post-2024 redesign has been particularly criticized. Trustpilot rating is 3.5 from a small sample.
Two tiers, each with family plan options that add coverage for spouse and dependents. UltraSecure includes monitoring without credit reports. UltraSecure+Credit adds 3-bureau credit. 14-day free trial available. Annual billing offers a discount over monthly.
Positive sentiment. Long-tenured customers who pre-date the TransUnion acquisition often describe IdentityForce as having delivered good value historically. The ChildWatch feature for minor monitoring gets specific praise from parents who use it. Restoration support quality is generally rated as competent when reached. The 14-day free trial allows real testing before committing, which some buyers appreciate.
Negative sentiment. The mobile app problems dominate negative sentiment. iOS reviewers describe the post-2024 redesign as buggy and harder to use than previous versions. Android reviewers at 2.6 stars cite crash issues, login failures, and notification problems. The TransUnion-only credit monitoring on UltraSecure (cheaper tier) surprises buyers who assume credit monitoring is included by default. Some users feel value-for-price has declined since TransUnion took over.
You specifically want TransUnion credit depth (UltraSecure+Credit gives you daily TU reports plus monthly Equifax and Experian). You have minor children and want ChildWatch monitoring. You are willing to accept the mobile app quality issues in exchange for the underlying service features.
You rely heavily on mobile apps for daily monitoring (the apps have significant bug reports). You want credit monitoring at the cheapest tier (UltraSecure lacks it). You are uncomfortable with TransUnion brand ownership and prefer independent services.
IdentityForce has a competent feature set on paper, particularly the UltraSecure+Credit tier with full 3-bureau coverage and ChildWatch family monitoring. The TransUnion ownership provides credit data depth that pure-play ID protection services do not match.
The mobile app problems are the main concern. iOS at 3.0 and Android at 2.6 are among the lowest app ratings on this entire list. The post-2024 redesign appears to have broken what worked previously. For a service where mobile alerts and on-the-go access matter, this is a significant deficit.
A defensible choice if you specifically value the underlying TransUnion credit data and can work around the mobile app issues by using the web portal. For most buyers wanting a smooth mobile-first experience, Aura, LifeLock, or IDShield offer meaningfully better app quality.